CX Festival 2026

Presented by Loyalty360, CX Fest is the industry's newest gathering for customer experience, customer engagement, and loyalty professionals. As the inaugural event, CX Fest will bring together leading brands, innovators, analysts, and technology providers to explore the strategies, technologies, and insights shaping the future of customer experience. Join us in Charlotte this November to learn from best-in-class leaders, discover emerging trends in AI and CX, build valuable peer connections, and gain practical strategies that drive customer satisfaction, retention, and business growth. Don't miss the opportunity to be part of the inaugural CX Fest. The brands and leaders who attend this first-of-its-kind event will help shape the future of the CX community, establish valuable industry relationships, and gain early access to the ideas and innovations defining what's next. Be there from the beginning—and be part of the conversation everyone will be talking about afterward. The conference will provide the knowledge and best practices necessary to guide teams and brands on their customer loyalty journey. Attendees will have the opportunity to network with hundreds of fellow marketers and hear how they are reaching their customer relationship-building goals, gain insights on customer retention strategies and trends, and learn about new research, technologies, and solutions.