Find Utility Billing Software RFPs and Bid Opportunities

- Hillsborough County is actively evaluating 19 proposals for a customer billing, payment, and engagement solution under RFP 2600262, with a formal committee scoring vendors. - The evaluation committee is scoring vendors on system quality, staff qualifications, technical approach, and cost, with detailed discussion of each vendor's strengths and weaknesses. - The county's evaluation criteria include self-service options for water service requests, electronic bill presentment, and payment across all channels, indicating a need to modernize its billing and customer engagement capabilities. - Some vendors were disqualified or scored zero for…

- The village administrator reported that the utility billing software in use since 1998 has produced an incorrect accounts receivable report since January, with vendor support unresponsive after a support person was replaced by an AI chatbot. - The administrator named BS&A as the likely successor, citing it as the industry standard, and scheduled a call with the vendor to obtain ballpark pricing for the village's needs. - The administrator benchmarked neighboring towns' BS&A costs, noting West Dundee paid $200,000 upfront but saves $40,000 annually, while Wonder Lake's migration from QuickBooks cost $110,000.